*Please note that business days is from Monday to Thursday. No scheduled shipment on Friday, weekend and public holidays.

We can send your order anywhere within [DELIVERY ZONES]. All our items are Warehouse packed for safe delivery. We ship all products by Track & Trace courier (Express).

International Shipping (Rest of the World):

The recipient is considered the importer and may be subject to import taxes, duties and fees enforced by the destination country. We are unable to control or predict these charges. Customs policies vary widely from country to country; you should contact your local customs office for more information.  International shipping fee will be shown at checkout.

Order Fulfillment:

Orders are processed and scheduled to ship through our system one time per day by 8am. All orders placed thereafter will be processed and scheduled to ship the next business day.

NOTICE TO CUSTOMER:

Please note that business days is from Monday to Thursday. No scheduled shipment on Friday, weekend and public holidays.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

RETURNS POLICY

Please review our return, refund, and exchange policies below for purchases.

• For any reason should you wish to return your purchased item(s), you have 10 days upon receiving the item(s) to return your order.
• Items can only be returned if the items have not been opened, used, unpacked or damaged
• Items must be in the original condition with undamaged boxes (if any).
• You are responsible for the items to be sent back to us until they reach us, and agree to assume the costs associated with the returning purchased item(s) to us.
• Refund will be made through Loyalty Reward Points which will be credited to your 100percentpure.com.my account. Reward points can be used to make future purchases.

100percentpure.com.my Return Procedures
Returns by Mail

• Pack your return well to prevent damage in transit. Use postal service with track & trace to prevent lost.
• Send the return item to
  VITABELLA SDN BHD
  Premier Suites, Level 23 One Mont Kiara
  No.1 Jalan Kiara, Mont Kiara
  50480 Kuala Lumpur
• WhatsApp us your name, order number, email address, return items and the parcel tracking ID @ 60127792976
• Once our team has received, inspected and accepted the returned item(s) our Customer Service will have it processed with reward points credit into your account.

WEBSITE PROMOTIONS

Some promotions cannot be combined. To qualify for the “gift with purchase”, your order total must exceed or meet the minimum (which varies) after all coupons, vouchers, reward points, and discounts have been applied, and before taking into account tax or shipping costs.

WHAT DOES IT MEAN WHEN AN ITEM IS ON BACK-ORDER?

This means that the items are currently out of stock but there are shipments on their way to re-stock our warehouse. Ordering an item that is currently on back order is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as we receive it!